FAQ

We primarily work with wood, brass and leather, along with other natural materials depending on the product.

Keep wood and leather away from excessive moisture, heat and prolonged direct sunlight. For brass, avoid harsh chemicals unless specifically recommended. Follow any product-specific care instructions.

Yes. Natural wood can vary in grain, color, knots and texture. These characteristics are part of its natural beauty.

Brass can naturally develop a patina depending on its finish, environment, moisture and handling.

Custom and made-to-order products are generally not returnable once production has started, subject to applicable consumer rights.

Yes. Contact us if you need additional information or photographs about size, color, finish or product details.

For eligible products, custom dimensions, colors, finishes and other specifications may be possible. Contact us before ordering.

Yes. Natural leather can vary in grain, texture, color and markings. These characteristics make each piece unique.

Keep wood and leather away from excessive moisture, heat and prolonged direct sunlight. For brass, avoid harsh chemicals unless specifically recommended. Follow any product-specific care instructions.

Yes. We accept certain custom requests depending on the product and design.

Contact us as soon as possible. Changes may not be possible once preparation or production has started.

You may request cancellation within 24 hours of placing your order. After this period, preparation or production may have started.

Processing time varies by product. The estimated processing time is shown on the relevant product page.

Contact us as soon as possible. Changes may not be possible once preparation or production has started.

No. You can place an order without creating a customer account.

You may request cancellation within 24 hours of placing your order. After this period, preparation or production may have started.

Yes, tracking information is provided when available.

Processing varies by product. After dispatch, estimated transit time is generally 8–12 days.

Yes. MARCUROS ships internationally to destinations where our shipping services are available.

Depending on the destination, we may use DHL, FedEx, UPS, Aramex or another suitable carrier.

USA: eligible orders are generally shipped DDP, with applicable import duties handled by MARCUROS where applicable. Other countries may be shipped DDU, meaning customers may be responsible for local import charges.

International shipments can occasionally be delayed by customs, carriers, weather, holidays or circumstances outside our control.

MARCUROS primarily resolves eligible product issues through replacement. A refund may be provided when replacement is not reasonably possible, MARCUROS agrees it is appropriate, or applicable law requires it.

We do not offer standard exchanges for change-of-mind purchases. For damaged, defective or incorrect products, contact us for the appropriate solution.

Yes. We encourage customers to contact us about dimensions, materials, colors, finishes, custom requirements or other product details before purchasing.

Email us at contact@marcuros.com. For existing orders, include your order number.

MARCUROS does not offer standard change-of-mind returns. If an item arrives damaged, defective, incorrect or significantly different from what was agreed, contact us so we can review the issue.

Contact us with your order number and clear photos/videos of the product and packaging. Our standard solution for an eligible damaged item is a replacement at no additional cost.

Contact us with your order number and photos. We will review the issue and normally arrange a replacement.