Shipping Policy: 

This shipping policy applies to orders placed through MARCUROS.com. We ship our handmade products internationally and aim to provide clear information about processing, delivery, and customs.

By placing an order, you acknowledge the shipping terms described below, subject to any mandatory rights applicable in your country.

A. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on the destination, product, size, weight, and shipping method.

Where free shipping is offered, it will be clearly indicated on the product page or at checkout.

B. ORDER PROCESSING & DELIVERY TIME
Processing Time

Processing time varies depending on the product and is indicated on the relevant product page.

Some handmade, custom, and made-to-order products may require additional preparation time.

Transit Time

Our estimated transit time is generally 8–12 days after dispatch.

Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, holidays, weather, or other circumstances outside our control.

C. SHIPPING CARRIERS

Depending on the destination and order, we may use trusted international shipping and logistics providers, including:

  • DHL
  • FedEx
  • UPS
  • Aramex
  • Other appropriate carriers

A tracking number will be provided when tracking is available for your shipment.

D. ORDER ADDRESS

Please make sure your shipping address is accurate and complete before placing your order.

If you need to change your address, contact us as soon as possible and preferably within 24 hours of placing your order.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

MARCUROS is not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

E. ORDER CANCELLATIONS

You may request cancellation within 24 hours of placing your order.

After this period, production or preparation may have started and cancellation may no longer be possible, particularly for custom or made-to-order products.

For further information, please see our Refund & Returns Policy.

F. CUSTOMS, DUTIES & TAXES
United States

Where applicable, USA orders are shipped using DDP (Delivered Duty Paid). This means import duties and related charges are generally handled by MARCUROS for eligible shipments.

Other Countries

Orders shipped outside the USA may be sent under DDU (Delivered Duty Unpaid) terms.

Customers may be responsible for:

  • Import duties
  • VAT/GST
  • Customs fees
  • Brokerage or handling charges
  • Other local import charges

These charges depend on the destination country's regulations and are outside MARCUROS's control.

G. DAMAGED PACKAGES

Please inspect your package when it arrives.

If the package appears significantly damaged, photograph the package before opening it where possible.

If the product itself is damaged, defective, or incorrect, contact us as soon as possible with:

  • Your order number
  • Photos of the package
  • Photos/videos of the product
  • Any relevant information about the damage

Our standard solution for an eligible damaged, defective, or incorrect product is a replacement at no additional cost.

Please do not return an item before contacting us and receiving instructions.

H. SHIPPING DELAYS

International deliveries can occasionally be delayed due to circumstances outside MARCUROS's reasonable control, including:

  • Customs clearance
  • Carrier delays
  • Weather
  • Public holidays
  • Strikes
  • Government restrictions
  • Other unforeseen circumstances

If your order is experiencing a significant delay, please contact us and we will assist you in checking the shipment status.

I. CONTACT US

For questions about shipping or your order, please contact:

MARCUROS LLC
Email: contact@marcuros.com
Website: MARCUROS.com

Please include your order number when contacting us so we can assist you more efficiently.

Effective Date: 20 SEP 2026