Refund & Returns Policy: 

By placing an order through MARCUROS, you agree to the terms below. These policies explain how we handle returns, replacements, exchanges, and refunds for orders placed through our website.

These policies apply to international orders, subject to any mandatory consumer rights applicable in your country.

A. 30-DAY RETURN POLICY

You may contact us within 30 days of receiving your order if:

  • The product arrives damaged or defective.

  • You receive the wrong product.

  • The product is significantly different from its description or agreed specifications.

Change-of-mind returns are not accepted as a standard MARCUROS policy.

Before placing an order, we encourage you to carefully review the product description, dimensions, materials, colors, and photos. If you need additional information or photographs, please contact us before purchasing.

Nothing in this policy limits any consumer rights that cannot legally be excluded in your country.

B. RETURN PROCESS

If you experience an issue with your order, contact us first at:

contact@marcuros.com

Please include your order number and clear photos and/or videos showing the product and, where relevant, its packaging.

Do not send an item back without contacting us first. We will provide instructions if a return is necessary.

C. DAMAGED, DEFECTIVE OR WRONG PRODUCTS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible with photos and/or videos so we can evaluate the issue.

Our standard solution is a replacement at no additional cost to you.

If a replacement is not reasonably possible, or if applicable law requires another remedy, MARCUROS may provide an appropriate alternative, which may include a refund.

D. EXCHANGES

We do not offer standard exchanges for change-of-mind purchases.

If your item is damaged, defective, incorrect, or otherwise qualifies for a remedy, please contact us. We will normally arrange a replacement where appropriate.

E. RESTOCKING FEES

MARCUROS does not charge a restocking fee for approved returns or replacements.

However, returns based solely on a change of mind are not part of our standard return policy.

F. REFUNDS

MARCUROS primarily resolves eligible product issues through replacement.

A refund may be provided when:

  • A replacement is not reasonably possible;

  • MARCUROS agrees that a refund is the appropriate solution; or

  • A refund is required under applicable consumer law.

When a refund is approved, it will normally be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund.

G. CUSTOM & MADE-TO-ORDER PRODUCTS

Custom and made-to-order products may have different return and cancellation conditions.

These may include products made according to:

  • Custom dimensions

  • Custom colors

  • Custom finishes

  • Personalization

  • Special specifications

Such products are generally not eligible for return or cancellation once production has started, except where applicable consumer law provides otherwise.

H. HANDMADE VARIATIONS

MARCUROS products are handmade using natural materials and traditional craftsmanship.

Slight variations in:

  • Color

  • Grain

  • Texture

  • Pattern

  • Hammer marks

  • Brass or copper patina

may naturally occur and are considered part of the character of handmade products rather than defects.

If you have any concerns about the appearance of a product before ordering, please contact us. We are happy to provide additional information or photographs where available.

I. CONTACT US

For questions regarding returns, replacements, or refunds, please contact:

contact@marcuros.com

Please include your order number so we can assist you as quickly as possible.